Ford apologizes for Ranger vibes and electric gremlins

Several hundred next-generation Ford Rangers had to return to the dealership within days of customers receiving their vehicles, to deal with vibration and electrical issues.

The Ford Australia boss has apologized to Ranger customers who experienced vibrations or electrical gremlins with their next-gen ute.

Ford says it has resolved most if not all of the issues presented to dealers so far, and escalated concerns with the factory so they can be addressed on the production line.

Ford dealers in Australia have also been instructed to carry out more extensive pre-delivery test drives to check for rear shaft vibration – on the 2.0-litre four-cylinder diesel and 3.0-litre V6 vehicles liters. In most cases, the faulty or unbalanced component is replaced rather than repaired.

In an interview at the Ranger Raptor media preview, Ford Australia boss Andrew Birkic said Conduct“We’ve had Rangers that showed harshness or vibration at times when riding.

“So as part of the pre-delivery process, dealers will do a test drive and work with the customer if any issues are identified. If the driveshaft needs to be repaired or replaced, we will.

When asked to clarify if the tail shafts were out of balance, Mr. Birkic said: “We don’t go into specifics, but we always take customer concerns very seriously and have a strong focus on the quality as a business.

“Our (focus) at this time must be to identify the issues and, if we have a problem with a vehicle, we must resolve it as soon as possible and in the most appropriate way possible.

When asked what message Ford would like to convey to customers who have experienced a problem with their new Ranger, Mr. Birkic said: “Thank you for your patience and please know that we will do our best to ensure they have a great ownership experience. .

“We are truly grateful to customers not only for their patience, but also for their investment in the Ford brand and the new Ranger.

“Quality has been a top priority for us and is a key driver of our business, both in Australia and around the world.”

Joshua Dowling has been a motoring journalist for over 20 years, spending most of his time working for the Sydney Morning Herald (as motoring editor and an early member of the Drive team) and News Corp Australia. He joined CarAdvice/Drive in 2018 and was a World Car of the Year judge for over 10 years.

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